Your statutory rights
Nothing in this policy limits rights that cannot lawfully be excluded. Where a paid service fails to meet applicable consumer guarantees, remedies depend on the circumstances and can include re-supply, a refund or other remedies. A report with an unfavourable result is not by itself a service failure, but we remain responsible for providing the service described with due care and skill.
Missing results, errors and duplicate payments
If a future paid search is charged but no usable result is supplied, or you believe you were charged more than once for the same purchase, contact support with your transaction reference and date. We will investigate the payment and delivery records and provide the remedy required by law. Do not repeatedly submit payment while a transaction is pending. A bank authorisation hold is not always a completed charge.
Incorrect serial number or change of mind
Check the serial number before submitting. A completed search on a serial number you entered incorrectly or a change of mind does not automatically create a refund entitlement. Contact us so the circumstances can be reviewed. This does not remove rights for misleading descriptions, a service fault or another legal entitlement.
How to request a remedy
A support address has not yet been published. This service is in preview; paid searches are not available. A working support and privacy contact must be published before the paid service opens. For government PPSR enquiries, use PPSR contact information.
Include the payment reference, search date, serial number and what went wrong. Do not send full card numbers or security codes. Where a refund is appropriate, it should normally go back to the original payment method; bank and payment-provider processing times vary. No fixed resolution time is promised in this preview.
Unresolved concerns
You can seek help from your state or territory consumer protection agency. For general information, see the ACCC consumer remedies guidance. The ACCC generally does not resolve individual disputes.